Business News: RBI has asked HDFC to stop any kind of new technological initiative. He said, “On this occasion, we want to assure our existing customers that they need not be disturbed at all. You can continue the transaction with the bank without any worries. ”
Jagdishan said, “We know that as our valued customer, you expect very high quality service and experience from us.” Many times we are unable to meet those expectations. We apologize for this. ”
Accordingly, Jagdishan had faced ‘Outages’ (technical issues) on two occasions in November, 2018 and December, 2019. We enlisted the help of external experts and tried to understand what needed to be improved and we implemented the inputs we received to strengthen our IT infrastructure and systems. A new incident unexpectedly occurred on November 21st, 2020.
He said the HDFC bank would work closely with experts and regulators to improve the areas identified for improvement. Internally, we see this as another opportunity to further improve and strengthen ourselves.